Casiny Terms and Conditions

Welcome to Casiny. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, we ask that you do not use our platform.

About Our Casino

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, with payments processed by our payment agent Sultucia Ltd, based in Cyprus. We operate under licence number 0000020 issued by the Tobique Gaming Commission. Our platform has served players since 2022, and we focus our services on players in Australia and New Zealand. At Casiny, we provide our games and promotions in English, with localised experiences for en-AU and en-NZ players.

Eligibility

To create an account with us, you must be at least 18 years old and a legal resident of a jurisdiction where online gambling is permitted. We do not accept players from a number of restricted territories, including but not limited to the United States, United Kingdom, Spain, France, Germany, and several other listed countries. We reserve the right to verify your location and eligibility at any time, and accounts found in breach of this rule will be closed.

• You must be 18 years of age or older
• You must not reside in any restricted country listed in our policy
• You must create only one account per person, household, IP address, device, and payment method
• You must provide accurate and truthful registration information

Account Registration and Security

When you register with Casiny, we require accurate personal details, including your name, date of birth, and contact information. You are responsible for keeping your login credentials confidential. We at Casiny are not liable for losses resulting from unauthorised access to your account if you fail to protect your password.

We do not permit the use of VPNs, proxies, or any tools designed to mask or manipulate your real location. If we detect such activity, we may suspend or close your account and withhold winnings accordingly.

Deposits and Withdrawals

At Casiny, we accept deposits via Visa and Mastercard in AUD and NZD currencies. The minimum deposit to qualify for our welcome bonus is 20 AUD or 30 NZD, while a deposit of 30 AUD/NZD is required to access our weekly free spins promotion.

Our minimum withdrawal amount is 10 EUR or its currency equivalent per transaction, though your full balance is payable without this minimum when closing your account. Withdrawal limits apply as follows:

• 5,000 EUR per month when your account balance is at least 10 times your total deposits
• 10,000 EUR per month in all other cases
• No daily, weekly, or per-transaction limit is stated beyond these monthly caps

We charge no withdrawal fee if your deposit has been wagered at least once; otherwise, an 8% fee applies with a 4 EUR minimum. A 50 EUR administration fee applies to any chargeback or payment reversal. Please note that currency exchange fees may be applied by certain payment systems outside our control.

Verification Requirements

Before processing any withdrawal, we require you to complete our verification process. We may request a government-issued photo ID, proof of address no older than six months, and details of your payment method. If further verification is needed, we may request a second ID, a photo of you holding your ID, biometric face verification, or a verification call.

Our verification review typically takes up to 3 business days. Once approved, you will receive a confirmation email and your account will be fully activated. We reserve the right to reject documents that are illegible, damaged, mismatched, or submitted in black and white.

Bonuses and Promotions

Our Casiny bonus program includes a welcome package spread across your first three deposits. Here at Casiny, we offer 100% up to 1,000 AUD/NZD plus 25 free spins on your first deposit, 150% up to 1,500 AUD/NZD plus 50 free spins on your second, and 200% up to 2,000 AUD/NZD plus 75 free spins on your third.

• Minimum deposit of 20 AUD or 30 NZD applies per bonus
• Wagering requirement is 40x the bonus amount; free spin winnings carry no wagering requirement
• Maximum bet while wagering is capped at 25
• Maximum win is 10,000 from bonus funds and 500 from free spin winnings
• Free spins must be activated within 3 days; free spin winnings remain valid for 7 days; bonuses expire within 7 days

Our Casiny Casino wagering contributions vary by game type: pokies contribute 100%, live casino games contribute 10%, and table games contribute between 5-25%. Roulette, video poker, Plinko, Dice, Hi-Lo, Mines, and all Wazdan and 3 Oaks Gaming titles are excluded from wagering contribution entirely.

We strictly prohibit martingale betting, opposite betting, and hedging strategies while completing wagering requirements. Any attempt to withdraw before wagering is complete will result in forfeiture of the bonus and any related winnings.

In addition to our welcome offer, we run a Weekly Free Spins promotion every Friday for qualifying deposits made in the previous 7 days, a Telegram exclusive bonus for joining our channel, and a referral program offering 30 cash per referred friend, up to 5 friends.

Games and Fair Play

Our library at Casiny features almost 6,000 games from leading providers including Pragmatic Play, Playson, Evolution, NetEnt, Play'n GO, and many others. We offer pokies, live casino tables, table games, roulette, video poker, and instant games such as Plinko and Mines. Our live dealer tables are powered by Evolution and Playtech, offering live roulette, blackjack, and baccarat.

We are committed to fair and transparent gameplay across our entire catalogue. All games on our platform use certified random number generators where applicable, and we do not manipulate outcomes in any way.

Loyalty and VIP Program

We reward consistent play through our loyalty program, where you earn 1 point for every unit wagered across eligible games. Our VIP program features 10 levels based on lifetime wagering, offering free spins, cashback, and cash rewards as you progress. Cash rewards are credited to your rewards tab and must be claimed manually.

Responsible Gambling

We at Casiny are committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, self-exclusion options, and reality checks. If you feel your gambling is becoming a concern, we encourage you to reach out to our support team or seek assistance from a relevant support organisation.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including technical faults, connectivity issues, or third-party payment delays.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulations, or business practices. Continued use of our platform after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have questions regarding these terms, our support team is available through live chat, our Intercom Help Centre, our FAQ page, and our Telegram channel. You can also reach us through our Facebook community group or Instagram. Our support is currently provided in English.