Casiny Privacy Policy

At Casiny Casino, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store and safeguard your information when you visit casiny.com, create an account, or use any of our services. By registering with us, you agree to the practices described below.

Who We Are

Casiny is operated by Neptune Projects S.R.L., a company registered in Costa Rica, under a licence issued by the Tobique Gaming Commission. Our payment processing is handled by our payment agent, Sultucia Ltd, registered in Cyprus. Throughout this document, "we", "our" and "us" refer to the operator of Casiny Casino and its affiliated payment agent acting on our behalf.

Information We Collect

When you use Casiny online casino, we collect several categories of information necessary to provide our services, comply with legal obligations, and improve your experience with us.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents, including government-issued photo ID, proof of address, and payment method details, as part of our KYC process
• We record your gaming activity, including deposits, withdrawals, bets placed on pokies, live casino games, table games and other titles
• We track technical data such as your IP address, device type, browser information and login timestamps
• We store communications you send to our support team via live chat, email or our Telegram channel

How We Use Your Data

Our Casiny platform uses your personal information for several legitimate purposes. We use your data to verify your identity, process deposits and withdrawals, manage your account balance, and deliver welcome bonuses, free spins and loyalty rewards. Our VIP program and loyalty point system also rely on tracking your wagering activity so that we can calculate your level progression accurately. We at Casiny also use your information to detect fraud, prevent money laundering, and ensure compliance with our licence conditions.

We may also use your contact details to send you promotional offers, such as our weekly free spins promotion or referral bonus updates, unless you have opted out of marketing communications. You can withdraw consent for marketing at any time through your account settings or by contacting our support team.

Legal Basis for Processing

Our Casiny Casino processes your data based on several legal grounds, including the performance of our contract with you, compliance with regulatory and licensing obligations, our legitimate interest in preventing fraud and ensuring responsible gaming, and your consent where required, particularly for marketing communications and optional cookies.

Document Verification and KYC

Before you can make any withdrawal, we require verification of your identity. We request a government-issued photo ID (passport, driver's licence or national ID card), proof of address no older than six months, and payment method details. If these documents are insufficient, we may request a second ID, a photo of you holding your ID, biometric face verification, or a verification call. Our review process generally takes up to three business days, after which we send a confirmation email and fully activate your account. Documents may be rejected if there is a name or address mismatch, if copies are illegible or damaged, if corners are missing, or if photos are black-and-white. We may request additional documents at any time during your relationship with us.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including:

• Our payment agent, Sultucia Ltd, for processing deposits, withdrawals and chargebacks
• Game providers such as Pragmatic Play, Evolution, Playtech and NetEnt, where necessary to deliver gameplay and verify winnings
• Regulatory authorities, including the Tobique Gaming Commission, when legally required
• Fraud prevention and anti-money laundering services to protect our platform and our players
• Law enforcement agencies where disclosure is required by law

Data Security

We at Casiny take data security seriously. We implement technical and organisational measures, including encryption, secure servers and restricted access controls, to protect your personal information from unauthorised access, loss or misuse. While we strive to protect your data using industry-standard practices, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, tax and anti-fraud obligations. Transaction records, KYC documents and communication logs may be retained for several years as required by applicable financial and gaming regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Casiny Casino:

• You have the right to request access to the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You can request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us through our live chat, our Intercom Help Centre, or our support channels listed below.

Cookies and Tracking

Casiny online casino uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use our site. Cookies also help us measure the effectiveness of our welcome bonus and other promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience on our platform.

Restricted Jurisdictions

Our Casiny platform does not accept players from a number of restricted countries, including the United States, the United Kingdom, and several other listed jurisdictions, as well as residents of any country where online gambling is prohibited. We collect location and IP data to verify eligibility, and the use of VPNs, proxies or similar tools to mask your real location is strictly prohibited under our terms.

Children's Privacy

Casiny Casino is intended strictly for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have collected information from someone under the legal gambling age, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

Because we operate internationally and work with partners such as our payment agent in Cyprus and various game providers, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services offered at Casiny. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to us through our live chat, our Intercom Help Centre, our FAQ page, or via our Telegram channel and Facebook community. We are here to help and will respond to your enquiries as promptly as possible.